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Case Manager

What they do

  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
  • Handle case assignments, draft service plans, review case progress and determines case closure.
  • Facilitate multiple care aspects (case coordination, information sharing, etc).
  • Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
  • Develop effective working relations and cooperate with medical team throughout the entire case management process.
  • Arrange abeyances with social services, health and governmental agencies.
  • Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
  • Record cases information, complete accurately all necessary forms and produce statistical reports.
  • Promote quality and cost-effective interventions and outcomes.
  • Assess and address motivational and psychosocial issues.
  • Adhere to professional standards as outlined by protocols, rules and regulations.


  • Proven working experience in case management, including as a nurse, medical, mental health care manager or a related job.
  • Excellent knowledge of case management principles, healthcare management and reimbursement.
  • Previous experience with psychological aspects of care.
  • Effective communication skills.
  • Excellent organizational and time management skills.
  • Familiarity with professional and technical emerging knowledge.
  • Problem solving skills and ability to multitask.
  • Current license, certification or registration.
  • BS degree in a related healthcare field.
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