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Community Manager

What they do

  • Develop a content plan.
  • Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
  • Engage with online community and respond to comments and requests.
  • Analyze web traffic and relevant community metrics.
  • Relay community feedback to relevant internal stakeholders.
  • Devise and implement community communication initiatives.
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
  • Attend networking events or relevant industry workshops.
  • Liaise with external agencies or journalists to ensure accurate brand representation.

Qualifications

  • A degree in communication, English, journalism, marketing or related field may be required.
  • Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential.
  • Knowledge of Hootsuite or similar programs to manage online postings on different platforms.
  • Proficient in Google Analytics.
  • At least two years' experience managing social media platforms.
  • Strong writing and verbal communication skills.
  • Knowledge of marketing trends and techniques.
  • Superb time management skills.
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